Shipping and Delivery Policy

This page explains how delivery and pickup of Florentiva Store flowers are handled. It is written to be clear about what we can and cannot promise.

1. No shipping of cut flowers by mail

We do not ship cut flowers by postal mail or courier. Fresh bouquets and arrangements travel only through confirmed local delivery or arranged pickup, discussed with you before your order is made.

2. How orders reach you

When you place an order by phone or through our contact form, we agree on:

• Delivery or pickup — which suits the arrangement and your schedule;
• Timing — the date and approximate time, confirmed before we arrange;
• Location — the delivery address, or the pickup arrangement at our studio (47 Winter St, Ashland, NH 03217, USA);
• Any related fees — discussed up front so there are no surprises.

3. Delivery windows

We do not advertise fixed delivery windows on this website. Once your order is confirmed, we will communicate the agreed timing directly to you. If you have a time-sensitive need — such as a same-day occasion — contact us by phone and we will tell you honestly what we can arrange.

4. Receiving your flowers

Fresh flowers need care in transit. When delivery is arranged, we prepare the arrangement for travel, and our instructions include guidance on caring for the flowers once they arrive. We recommend someone be available to receive the flowers at the agreed time.

5. If timing or location changes

Please let us know about changes to your delivery timing or address as early as possible. Because we prepare flowers to a confirmed timeline, late changes may require re-confirmation of what is possible, and you will be informed before any adjustments are made.

6. Damaged or missing arrangements

If your arrangement arrives damaged or is not what was agreed, please contact us as soon as possible. Our approach is described in the Returns and Refund Policy.

7. Questions

Call +1 (844) 471-4330 or use our contact form with any delivery-related questions.