Privacy Policy

This Privacy Policy explains how Florentiva Store ("we", "us", or "our") collects, uses, stores, and protects information when you visit florentivastore.site or contact us. We are a flower and bouquet business located at 47 Winter St, Ashland, NH 03217, USA.

1. Information we collect

We keep what we collect minimal, because flowers are perishable and most of our work begins with a conversation.

Information you provide to us

When you use the contact form on our website, we collect the information you choose to enter:

• Your name (required to respond to you);
• Your email address (required so we can reply);
• Your phone number (optional);
• The subject and content of your message.

If you contact us by phone, we may keep notes about that request for internal purposes.

Information collected automatically

Like most websites, our hosting provider records standard server logs (such as IP address, browser type, and the pages requested) for security and troubleshooting. This data is used at the hosting level and is not sold or provided to third parties by us.

2. How we use your information

We use the information you provide to us for these purposes:

• To respond to your flower and bouquet inquiries;
• To discuss availability, design, sizing, pricing, and delivery or pickup with you;
• To keep a record of our conversation so we can serve you consistently;
• To improve the usefulness of this website.

We do not use your details for marketing without asking you first, and we never sell your information.

3. Cookies and local storage

This website does not use advertising or tracking cookies. When you interact with our cookie consent banner, your preference ("accepted" or "declined") is stored in your browser's local storage so the banner is not shown repeatedly. That preference stays in your browser and is not transmitted to us. You can change your preference at any time using the "Manage cookie preferences" link in the footer. See our Cookie Policy for details.

4. Analytics and advertising

This website currently does not use third-party analytics or advertising tracking services that profile visitors. If we add analytics or advertising technologies in the future, we will update this policy and provide appropriate notice and controls before doing so.

5. Sharing of information

We do not sell, rent, or trade your personal information. We share information only where it is necessary to operate the website or serve you:

• Hosting providers — the company that hosts this website processes standard server logs as part of providing hosting services;
• Legal requirements — we may disclose information where required by law or to protect our rights.

6. Data retention

Contact inquiries are stored securely and kept only as long as needed to respond to you and to maintain a reasonable record of our business conversations. We review and remove older records on a periodic basis.

7. How we protect information

We take reasonable precautions to protect your information. Inquiries submitted through the website are stored in a folder that is blocked from public web access, and the website is served over an encrypted HTTPS connection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

You have the right to:

• Access — ask what information we hold about you;
• Correct — ask us to update inaccurate information;
• Delete — ask us to remove information we hold about you;
• Object or restrict — ask us to limit how we use your information, subject to applicable law.

To make any of these requests, contact us using the details at the end of this policy. We will respond within a reasonable time. Depending on your location, additional rights may apply under local law.

9. Children's privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected here.

11. Contact us

For questions about this policy or to exercise your rights:

• Phone: +1 (844) 471-4330
• Address: 47 Winter St, Ashland, NH 03217, USA
• Use our contact form.