Returns and Refund Policy

We want you to be happy with your Florentiva Store flowers. This page explains how we handle issues with an order. Please read it carefully — especially the section on perishable flowers, which applies limits that are unavoidable with a product like this.

1. When something goes wrong

Issues are best resolved quickly. Please contact us as soon as possible — ideally the same day you receive your arrangement — and let us know what happened. The faster we can see and understand the issue, the better we can fix it.

2. What we can address

• Wrong design or content — if the arrangement does not match what was confirmed with you;
• Damaged in transit — if the flowers arrived visibly damaged through no fault of your care;
• Freshness concerns — if the flowers did not arrive in the fresh condition we agree is reasonable for their type and season;
• Missing or incorrect pieces — if the arrangement was incomplete relative to our agreement.

3. How we resolve issues

Depending on the situation, we may offer one or more of the following, after speaking with you:

• A re-work or replacement — we arrange a corrected or replacement piece where reasonably possible;
• A partial or full refund — the amount reflects what was wrong relative to what you received;
• A credit toward a future order — where that suits your situation better than a refund.

Resolution is always discussed with you first, and agreed in writing (phone or inquiry record) before any refund or replacement is made.

4. Limitations and exclusions

• We cannot accept returns of flowers that have been in a recipient's care for an extended period; freshness issues are evaluated relative to the reasonable lifespan of the specific flowers and season.
• We do not guarantee a specific number of days a bouquet will last — flower life depends on the stems, season, and the care they receive.
• Issues arising from care that contradicts the guidance we provide (improper water, extreme heat, etc.) may not be eligible for remedy.
• We do not offer refunds for changing your mind after an arrangement has been completed to the confirmed design.

5. How to request a resolution

To start the process, contact us with your order details:

• Phone: +1 (844) 471-4330 — fastest for urgent issues;
• Use our contact form and mention your order details.

Please include your name, the date of the order, and a description of what went wrong. We will respond as soon as we can, and we will be clear about what we can and cannot do before we do it.